Resolution Rates on Informal Complaints Are 98 Percent

The statistic that astounds me yearly at the Public Service Commission of West Virginia is our ability to settle thousands of cases on an informal basis and without resorting to lawyers or litigation of any kind.
Our most recent report shows that we received more than 9,500 informal complaints last year.
Those types of complaints happen when you have experienced a service interruption, when the service you have is poor, when you can’t get service,…