Opinion: Older West Virginians deserve better customer service from the Social Security Administration

By Gaylene Miller

AARP West Virginia State Director

Most of us have experienced long hold times or dropped calls when trying to get through to a customer service agent. You may have even received incorrect information the first time you called and had to start the process all over again. Unfortunately, this is what many people who are trying to reach the Social Security Administration (SSA) experience.

Millions of older West Virginians, people…